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Return & Refund Policy

Returns 


All sales for Sealed TCG Products- such as Cardfight Vanguard, Digimon, Dragon Ball Super, Magic the Gathering, Pokemon, Sports Cards and YuGiOh- are final.

All sales for Preorder items, during their Preorder period, are final.

For all other products, you have 7 days from the date the item is delivered to start a return. To be eligible for a return, the item must be unopen, unused, in the original packaging and in the same condition that you received it.

Valid return reasons include the item received not being as described, the item being deemed lost/irretrievable after a comprehensive investigation by our shipper, and the item being damaged before packaging & shipping.

Shipping Delays
Prodigy Games is responsible for the fast packaging and shipping of your product, and we pride ourselves in our ability to have a tracking number available to you in 1-2 days. The time it takes to get to you depends on the shipping rate you choose at checkout-which is entirely an estimate, and not a guaranteed delivery date. Once our shipper receives your product, we have no control over the delivery date or the delays that may occur. Because of this, we are ultimately not responsible for any delays or missed delivery dates, and we do not accept returns on the basis that the product was not delivered at the time you wished.

Unhappy With Product
Prodigy Games strives to provide our customers with the latest, hottest board games, card games and accessories at the best price you can find online. If the products that you receive are things that you don't want, but are described as ordered, we will not accept the return.
Prodigy Games does not accept returns on the basis that the product has become unnecessary for you, or that you're unhappy with the purchase. We trust that our customers make informed decisions about their purchases, and choose us because we deliver the products with fantastic speed and ease of service.

Damaged During Shipment
We package all of your orders with the utmost care and respect for the product and for you. Each packing slip will have an initial of the staff member who picked, packed and shipped your order. We take damaged package claims very seriously, and may ask for photos of the products, box and packing slip so we may submit a claim to our shipping partner. If the damage is clearly not our shipper's responsibility, we will offer a partial or whole credit to cover either replacing the parts that are damaged, or offer a replacement.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will be issued back to the original payment method that was used for purchase. It usually takes between 3-4 business days to process credits, and we are unable to issue refunds to any other account besides the one used for purchase.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prodigygamestcg.com. We will issue you a return label and provide instructions on how to prepare your product for the return. Our return address is;

Prodigy Games
6222 S Congress Ave
Ste #E1
Lake Worth FL 33462 

Email us with the size of the box/mailer you're using to ship the item back to us, and we will send you a prepaid label. Once we receive it back, we will refund you for the purchase.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check to see if the refund time has exceeded 5 business days. You may then check your bank account again to see if the refund is either showing as pending, or not showing at all. 
Then contact your credit card company, it may take some time before your refund is officially posted. They will also be able to tell you if you have a pending credit from us.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@prodigygamestcg.com

 

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