Prodigy Games reserves the right to reject any return request, and by purchasing from us you agree to the guidelines listed below;
All sales are FINAL for all products. Minor imperfections in shrink wrap and product packaging may occur and do not qualify for a refund/replacement, and Prodigy Games will happily put you in contact with the manufacturer for any concerns related to those issues.
All sales for Preorder items, during their Preorder period, are final.
Any issues related to mispacks, misprints or other manufacturing issues with Pokemon products must be resolved by contacting the Pokemon Company directly.
For all other products, you have 7 days from the date the item is delivered to start a return.
To start a return, you can send us an email at firstname.lastname@example.org or call us at (561) 469-1995. You must contact us first to let us know your intentions of starting a return.
To be eligible for a return, the item must be unopen, unused, in the original packaging and in the same condition that you received it.
Returns are analyzed on a case-by-case basis and are decided by us.
Prodigy Games is responsible for the fast packaging and shipping of your product, and we pride ourselves in our ability to have a tracking number available to you in 1-2 days. It usually takes between 2-5 business days for either shipping rate we use (UPS Ground & USPS Priority) to deliver once the tracking number is valid, but this is purely an estimate, and we never guarantee delivery days. Once our shipper receives your product, we have no control over the delivery date or the delays that may occur. Because of this, we are ultimately not responsible for any delays or missed delivery dates, and we do not accept returns on the basis that the product was not delivered at the time you wished.
For many of our products, prices do fluctuate. We try to be as competitive within the online market as possible, which means in the event that you purchase a product and the price goes down, we will not price match. In the event that the price goes up, we will not ask you to pay the difference. The price you are paying at the time you are paying it, especially for preorders, is your price at the time.
Unhappy With Product
Prodigy Games strives to provide our customers with the latest, hottest board games, card games and accessories at the best price you can find online. If the products that you receive are things that you don't want, but are described as ordered, we will not accept the return.
Prodigy Games does not accept returns on the basis that the product has become unnecessary for you, or that you're unhappy with the purchase. We trust that our customers make informed decisions about their purchases, and choose us because we deliver the products with fantastic speed and ease of service.
Damaged During Shipment
We package all of your orders with the utmost care and respect for the product and for you. Each packing slip will have an initial of the staff member who picked, packed and shipped your order. We take damaged package claims very seriously, and will ask for photos of the products, box and packing slip so we may submit a claim to our shipping partner. If the damage to your items are deemed cosmetic and do not affect the integrity of the product (for example, a dinged corner on a board game or a booster box, where the contents of the box are still playable), we will not offer a partial refund. We will not accept full refunds or exchanges for minor cosmetic damage. This includes dents and dings to sealed TCG product - a dented side or corner will not affect the integrity, playability or resale value of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be issued back to the original payment method that was used for purchase. It usually takes between 3-4 business days to process credits, and we are unable to issue refunds to any other account besides the one used for purchase.
If your refund is denied, we will ship the product back to you and provide you with the reason for the rejection, but ultimately Prodigy Games reserves the right to deem refunds valid or invalid.
Exchanges (if applicable)
We only replace items if they are defective, damaged, or if they're the wrong item altogether. If you need to exchange it for the same item, send us an email at email@example.com. We will issue you a return label and provide instructions on how to prepare your product for the return, including our return address.
If you're using a separate shipping box than the one we sent your order in, you can email us the size of the box/mailer you're using to ship the item back to us, and we will send you a prepaid label. Once we receive it back, we will refund you for the purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check to see if the refund time has exceeded 5 business days. You may then check your bank account again to see if the refund is either showing as pending, or not showing at all.
Then contact your credit card company, it may take some time before your refund is officially posted. They will also be able to tell you if you have a pending credit from us.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org